Shipping Policy

We are pleased to offer free worldwide shipping! Please note that it takes an average of 3 to 5 business days to process your order before it ships. Rest assured, we are doing our best to get your order to you as quickly as possible! Once shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please be aware that holidays, natural disasters, or pandemics may affect delivery times.

Shipping Destinations and Times:
USA: 7-10 days
Canada: 7-10 days
Europe: 8-10 days

Regarding Pre-order or Out-of-stock Items:

If your order includes pre-order or out-of-stock items, we will ship the available items immediately and send the remaining items as soon as they arrive. Therefore, if you purchased multiple items in a single order but only received part of them, please do not worry; you will receive the rest shortly.

Order Tracking:

You will receive a confirmation email and/or SMS (if you provided a mobile number) containing a tracking number and a link to check your package's status. You can visit our "Tracking Page" to check the status of your package.

Please note that it may take 1 to 3 business days for tracking information to appear.

Disclaimer Regarding Incorrect Addresses:

It is the buyer's responsibility to ensure the shipping address entered is correct. We strive to minimize processing and shipping times, so the window for correcting an incorrect address is very limited. If you believe you have provided an incorrect shipping address, please contact us immediately at support@intimo.life

Returns:

By placing an order with Top Trend Store, you agree to cover the shipping costs required to return items to Top Trend Store. For more information on how to process a return, please refer to our refund policy.

Lost/Stolen Packages:

Best Trends Online Store is not responsible for lost or stolen packages. If tracking information indicates that the package has been delivered to your address but you have not received it, please report the issue to the relevant shipping carrier using the information provided on our "Tracking Page." If you have any questions regarding the specific procedures, please contact our customer support team at support@intimo.life